A MAJOR retailer is reconsidering the layout of one of its stores after a shopper complained it didn't work.

The unhappy customer took to social media to point out that the shelves were too high and she couldn't reach groceries on the top tier.

@GibbyGal25 highlighted her problems with her local QFC Grocery on X.

She posted one photo showing the height of the shelves and another showing her stretching to reach items on the top one.

"I am of average height and I cannot reach most items at the store where I shop multiple times a week and have for the past 19 years," she wrote.

"The new shelving at our QFC is awful!

"I don't want to do this anymore. Please re-think and fix this new layout!"

Though the consumer's complaint concerns QFC, the grocery chain is part of Kroger, having merged with the retailer in 1999, according to the Kroger website.

The shopper tagged both brands in her post and she received a speedy reply from Kroger, asking her to send them a message about the issue.

"Oh no! We are sorry to see this," commented a representative from the retailer's official X account.

"Please send us a DM of the store location so we can escalate this. Thank you!"

The quick response and the implication that the grocery chain would look into her complaint was gracefully received by the consumer, who replied "I just did, thank you so much!"

Kroger has merged with many companies during its history.

It is the largest supermarket chain in the US with more than 1,200 locations across the country.

According to its website it operates stores under two dozen banners, so you may be shopping in a Kroger store without realizing it.

QFC Grocery is just one among many others that include Dillons, King Soopers, Pay Less, City Market and Ralphs.

The retailer's latest proposed merger, with grocery and drug store chain Albertsons, fell through last December.

Had it been successful it would have been the largest grocery store merger in the country's history.

The Federal Trade Commission (FTC) had filed a lawsuit to prevent the merger, arguing the $24.6 billion deal would reduce competition in the supermarket industry.

A federal judge then also temporarily blocked the merger.

Following this Albertsons pulled out of the deal.

"We have made the difficult decision to terminate the merger agreement," said Albertsons CEO Vivek Sankaran in a statement.